Privacy Policy

Who we are

Mobile Dog Salon provides mobile dog grooming services in Orange County, California. This privacy policy describes how we collect, use, and share information when you use our website at mobiledog-salon.com, book appointments, contact us, or use our client payment portal.

Information we collect

We may collect the following information:

• Booking & contact details — name, email address, phone number, service address, pet information, preferred dates and times, and messages you send through our contact or booking forms.
• Client account information — if you create an account in our client payment portal, we store your name, email, phone number, and a hashed password so you can sign in.
• Payment information — card payments are processed by Square. We do not store your full credit card number on our servers. Square may collect card details, billing information, and payment history according to their own privacy policy.
• Staff login data — groomer and admin accounts use secure session cookies; we do not publish staff credentials.
• Technical data — basic server logs (such as IP address, browser type, and pages visited) may be collected by our hosting provider to operate and secure the site.

How we use your information

We use your information to:

• Schedule, confirm, and perform grooming appointments
• Send booking confirmations, appointment reminders, and calendar invitations by email and SMS (when opted in)
• Respond to questions and customer service requests
• Process payments and maintain payment records through Square
• Operate staff scheduling tools for our groomers
• Improve our website, security, and customer experience
• Comply with legal obligations

We do not sell your personal information. Mobile Dog Salon does not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

SMS Privacy Notice

Mobile Dog Salon may collect your mobile phone number when you voluntarily provide it through our website booking form, contact form, or by texting an opt-in keyword to (949) 755-8994. We use your mobile number to send appointment confirmations, reminders, scheduling updates, and customer support messages related to mobile dog grooming services.

Mobile Dog Salon does not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

SMS text messaging

End users consent to receive text messages from Mobile Dog Salon by booking at https://mobiledog-salon.com/book and entering their phone number. The form includes an unchecked consent box stating that by checking the box, the user agrees to receive SMS messages from Mobile Dog Salon. The consent language states that message and data rates may apply, message frequency may vary, users may reply STOP to opt out, and users may reply HELP for help. Users can also opt in by texting START to (949) 755-8994. SMS consent is not a condition of purchase. Mobile Dog Salon does not sell or share SMS opt-in consent or mobile phone numbers with third parties or affiliates for marketing or promotional purposes. Privacy: https://mobiledog-salon.com/privacy-policy. Terms: https://mobiledog-salon.com/terms-and-conditions.

You can opt out at any time by replying STOP to any message. For help, reply HELP or email hello@mobiledog-salon.com. See our Terms & Conditions.

Cookies and sessions

Our site uses essential cookies and encrypted session cookies so clients and staff can stay signed in to their portals. These cookies are required for those features to work and are not used for third-party advertising.

Service providers

We use trusted third parties to run parts of our business. They may process your information only as needed to provide their services to us:

• Square — payment processing and stored cards on file
• Resend — transactional email (booking confirmations and reminders)
• Twilio — SMS message delivery when you opt in to text messages
• Upstash — appointment storage and scheduled reminder delivery
• Vercel — website hosting

Each provider maintains its own privacy practices. We encourage you to review Square's privacy policy at squareup.com/us/legal/general/privacy.

How long we keep information

We retain booking and contact records for as long as needed to provide services, manage appointments, resolve disputes, and meet legal requirements. Payment records are retained according to Square's policies and our business record-keeping needs. You may request deletion of account information where we are not required to retain it by law.

Security

We use industry-standard measures such as HTTPS encryption, hashed passwords, and secure session handling. No method of transmission over the internet is completely secure, but we work to protect your information appropriately.

Your choices

Depending on your relationship with us, you may:

• Update or correct booking details by contacting us before your appointment
• Request information about data we hold about you
• Ask us to delete client account data where permitted by law
• Opt out of non-essential marketing communications (we send primarily service-related messages)

California residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion. We do not sell personal information. To exercise your rights, contact us using the information below.

Children

Our website is intended for adults booking pet grooming services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version. Continued use of our site after changes means you accept the updated policy.

Contact us

For privacy questions or requests, email hello@mobiledog-salon.com.